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Shipping & Fulfillment
How can I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also monitor real-time updates directly within your Surreal account dashboard.
Do you offer international shipping?
Currently, we ship to over 50 countries. Shipping fees and delivery estimates for international orders are calculated in real-time during checkout.
What are the standard delivery times?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for guaranteed faster delivery to most metropolitan areas.
What happens if my package is lost?
We provide full insurance on all shipments. If your package is confirmed lost or damaged in transit, we will issue a replacement or full refund immediately.
Where do products ship from?
We act as a curated marketplace. Depending on the item, orders may ship from our central hubs or directly from our specialized artisan partners.
Can I change my delivery address?
Address changes can be made up until the moment your order is processed for shipping. Please contact support via live chat for urgent modifications.
Returns & Refunds
We aim for complete satisfaction. If your essential doesn't meet the peak of performance, we've streamlined the return process to be as minimalist as our design.
What is the return window?
Items can be returned within 30 days of delivery. They must be in original, unused condition with all tech packaging intact.
How do I initiate a return?
Visit our returns portal, enter your order number and email, and select the items you wish to return. We will provide a pre-paid shipping label.
When will I get my refund?
Once inspected, refunds are processed within 5-7 business days to your original payment method. You'll receive an automated notification.
Are return costs covered?
For defective or incorrect items, returns are fully covered. For other returns, a $7.00 restocking fee is deducted from your refund.
Payments & Security
Accepted Payment Methods
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Secure Transactions
Your security is our priority. Every transaction is encrypted using industry-standard SSL technology and processed through PCI-compliant gateways to ensure your financial data remains private and protected.
Billing Cycles
For subscription-based services, billing occurs automatically at the start of each period. You will receive an email receipt immediately following each charge, and you can manage your payment info in your account settings.
Data Privacy Compliance
Surreal One is fully compliant with global data protection regulations. We do not store sensitive payment information on our servers; all data is handled by specialized third-party vaults.
Still have questions?
Our team is here to help you with anything you need. Reach out to us via chat or email for a quick response.