Privacy Policy
Last Updated: August 25, 2026
At Surreal One, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, making a purchase, contacting us, or otherwise using our services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
Return & Refund Policy
Last Updated: August 25, 2026
At Surreal One, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, making a purchase, contacting us, or otherwise using our services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
When you visit or make a purchase from Surreal One, we may collect information such as:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Account information
• Communications you send to customer support
• Device, browser, and general website usage information
• IP address and similar technical information
• Marketing and communication preferences
Payment information may be collected and processed by our authorized payment processors. Surreal One does not necessarily receive or store your complete credit or debit card information.
How We Use Your Information
We may use personal information to:
• Process and manage purchases
• Arrange payment and order fulfillment
• Ship products to customers
• Provide order confirmations and shipping updates
• Provide customer service
• Process returns, refunds, and other order-related requests
• Maintain customer accounts
• Detect or prevent fraudulent or unauthorized transactions
• Improve our website, products, and services
• Communicate important information about orders or our services
• Send promotional communications when permitted and according to your communication preferences
• Comply with applicable legal and regulatory requirements
Fulfillment Marketplace & Service Providers
Surreal One operates as an online fulfillment marketplace.
We may work with third-party suppliers, fulfillment providers, shipping carriers, payment processors, website service providers, and other companies necessary to operate our business.
When necessary to complete your purchase, relevant information—such as your name, shipping address, contact information, and order details—may be provided to the supplier, fulfillment partner, shipping carrier, or other service provider responsible for completing your order.
These third parties receive information as necessary to perform services on our behalf or facilitate your transaction.
Sharing Your Information
Surreal One does not sell your personal information simply for monetary payment.
We may disclose information when reasonably necessary to:
• Process payments
• Fulfill and ship orders
• Operate and maintain our website
• Provide customer support
• Detect or prevent fraud
• Provide analytics or advertising services, subject to applicable law and available privacy choices
• Comply with legal obligations, court orders, or lawful government requests
• Protect the rights, property, and safety of Surreal One, our customers, or others
We may also disclose information as part of a legitimate business transaction, such as a merger, acquisition, financing, restructuring, or sale of some or all of the business, subject to applicable law.
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, maintain shopping carts and customer sessions, improve performance, and support advertising or marketing where permitted.
Payments may be processed through third-party payment providers. Those providers may collect and process payment information according to their own privacy policies and security practices. Surreal One generally receives information necessary to confirm and manage your transaction rather than your complete payment-card credentials.
If you subscribe to promotional emails or other marketing communications, we may use your contact information to send information about Surreal One products, promotions, announcements, or other offers.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements.
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, or information about how your personal information is used or disclosed, and to opt out of certain marketing communications or data-processing activities where applicable.
Surreal One is not intended to knowingly collect personal information from children in violation of applicable law.
Our website may contain links to third-party websites or services. Surreal One is not responsible for the privacy practices, content, or security of independent third-party websites.
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, fulfillment relationships, or legal requirements.
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy request, please contact:
Surreal One Customer Support
Email: surrealone.net@yahoo.com
Please include enough information for us to understand and respond to your request.
Cookies & Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, maintain shopping carts and customer sessions, improve performance, and support advertising or marketing where permitted.
Depending on your location and applicable law, you may have options to manage certain cookies through your browser or the privacy controls provided on our website.