Surreal One Policies
Effective Date: August 25, 2026
Surreal One Policies
Effective Date: August 25, 2026
1. Terms of Service
By accessing Surreal One, creating an account, or purchasing products through our store, you agree to our Terms & Conditions and applicable store policies.
We strive to provide accurate product descriptions, pricing, availability, and other information. However, product information may occasionally contain errors or change as information is updated by our suppliers and fulfillment partners.
We reserve the right to correct errors, update product information, cancel orders when necessary, and discontinue products.
If an order must be canceled by Surreal One after payment has been received, an appropriate refund will be issued.
2. Privacy Policy
Surreal One collects information reasonably necessary to operate our website, process purchases, provide customer service, prevent fraud, and fulfill customer orders.
Information may include your name, email address, shipping and billing information, order details, account information, and certain technical information related to your use of our website.
Because Surreal One operates using third-party fulfillment services, information necessary to complete an order may be shared with the appropriate supplier, fulfillment provider, shipping carrier, payment processor, or other service provider.
Surreal One does not sell your personal information simply for monetary payment.
For complete information about how we collect, use, disclose, and protect customer information, please review our separate Privacy Policy.
3. Shipping & Delivery
Surreal One works with multiple suppliers and fulfillment partners. As a result, processing and delivery times can vary depending on the product, fulfillment location, destination, shipping carrier, and other circumstances.
Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
When tracking information is available, it may be provided after an order has been processed and shipped.
Multiple Packages
If your order contains multiple products, the products may be supplied by different fulfillment partners.
This means a single order may:
• Arrive in multiple packages
• Have different tracking numbers
• Arrive on different dates
• Be shipped by different carriers
Receiving one package does not necessarily mean the remainder of your order is missing.
Surreal One will work with customers and our fulfillment partners to address eligible shipping problems.
4. Returns, Exchanges & Refunds
Because Surreal One works with multiple fulfillment partners, return eligibility, return periods, return addresses, and other requirements may vary depending on the product and supplier.
Customers should contact Surreal One before returning merchandise.
Do not automatically send a return to the address printed on the original shipping package. That location may not be the appropriate return facility.
When a return is eligible, Surreal One will provide the appropriate instructions.
Products generally should be unused and returned with their original packaging, accessories, and included materials when required.
Certain products may not be returnable because of health, hygiene, customization, final-sale restrictions, digital delivery, or other product-specific requirements.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact Surreal One Customer Support promptly.
We may request photographs of the product, packaging, shipping label, or other information necessary to investigate the issue with our fulfillment partner.
Depending on the circumstances and applicable fulfillment policy, an approved resolution may include a replacement, refund, or other appropriate remedy.
Refunds
Approved refunds will generally be returned to the original payment method.
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
For complete information, please review our separate Surreal One Return & Refund Policy.
5. Product Warranties
Surreal One does not represent that every product automatically includes a 12-month warranty.
Warranty coverage varies depending on the product, manufacturer, supplier, and fulfillment partner.
Some products may include a manufacturer's or supplier's warranty, while other products may not include additional warranty coverage beyond rights or remedies provided under applicable law.
When warranty information is provided for a particular product, the terms and limitations of that warranty will apply.
If you believe you received a defective product, contact Surreal One Customer Support. We will review the issue and, when appropriate, work with the applicable supplier or fulfillment partner to determine available options.
If you have any questions about these policies, please use the Contact page on SurrealOne.net to reach our support team.
Contact Support
If you have any questions about these policies, please use the Contact page on SurrealOne.net to reach our support team.