Shipping Policy
Thank you for shopping with Surreal One. We are committed to providing a smooth shopping experience from checkout to delivery. Because Surreal One is an online fulfillment marketplace, orders are shipped directly from our trusted third-party suppliers and vendors. Shipping times and methods may vary depending on the supplier, product, and destination.
Effective Date: July 30, 2026
Order Processing
Most orders are processed within 1–3 business days after payment has been successfully received.
Some products may require additional processing time due to supplier inventory, order volume, or seasonal demand.
Orders are processed Monday through Friday, excluding weekends and holidays.
Multiple Shipments
Because products may come from different suppliers or warehouses, your order may:
Arrive in multiple packages.
Ship on different dates.
Have separate tracking numbers.
You will receive tracking information for each shipment when available.
Shipping Times
Estimated delivery times vary based on the supplier and shipping destination.
Typical delivery estimates are:
Standard Shipping: 5–15 business days
Extended Shipping: 15–30 business days (for certain products or locations)
These are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping charges are calculated during checkout based on:
Product weight
Shipping destination
Supplier shipping rates
Promotional offers
Some products may qualify for free shipping.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Please allow up to 48 hours for tracking information to become active after shipment.
Need Help with Shipping?
If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team through the Contact Us page on SurrealOne.net.
At Surreal One, we are dedicated to providing a reliable and transparent shipping experience. We partner with trusted suppliers and shipping providers to ensure your order reaches you as quickly and safely as possible. If any issues arise, our customer support team is here to help every step of the way.