Legal Policies
Fulfillment Disclaimer
Surreal One operates as a high-performance fulfillment partner, bridging the gap between innovative manufacturing and your modern living space. This document outlines our fulfillment nature and commitment to efficient delivery across our minimalist home essentials ecosystem.
Liability
Our fulfillment model utilizes established third-party logistics providers to ensure the most efficient delivery of your home essentials. Surreal One acts as the facilitator for these transactions. While we strive for perfection, Surreal One's liability is limited to the purchase price of the items. We are not responsible for indirect, incidental, or consequential damages arising from the fulfillment process conducted by our partners. Risk of loss and title for items purchased from Surreal One pass to you upon our delivery to the carrier. We work closely with our partners to monitor performance and maintain the high standards our community expects.
Shipping Partners
We partner with leading global and regional carriers to provide affordable and reliable shipping solutions. Each partner is selected based on their commitment to high-performance logistics and care in handling minimalist essentials. Please note that shipping times provided are estimates and may vary based on external factors beyond the control of Surreal One or its fulfillment partners. Upon dispatch, you will receive tracking information corresponding to the specific carrier assigned to your order. Any issues regarding the physical delivery should initially be directed to the carrier service using the provided tracking number to facilitate the fastest resolution.
Fulfillment Disputes
In the event of a dispute related to order fulfillment, Surreal One will facilitate communication between the user and the third-party provider to reach an amicable solution. However, the final resolution of claims regarding lost or damaged packages often rests with the shipping provider's specific terms of service and insurance policies. We recommend inspecting all shipments upon arrival and documenting any discrepancies or damage immediately. Our support team remains available to guide you through the claims process should the need arise, ensuring your experience with Surreal One remains professional and transparent.